Francesco Musso

Francesco Musso has a proven track record in functional consultancy and business analysis for Dynamics CRM, spanning versions 3 through 365. He brings creative ideas, energy, and enthusiasm, along with a commitment to elevating standards, enhancing user experience, and driving user adoption. His experience in client-facing background in UAT, end-user training and floor-walking support for Dynamics CRM systems affords him a deep understanding of what makes a great system from an end-user perspective. He has contributed to multiple upgrade projects aimed at transforming functional but click-heavy systems into enjoyable, visual, dashboard, and process-driven user experiences.